A 12 months in the past, AWS introduced Q, its AI assistant platform for enterprise customers and builders. Q Developer is getting a wide selection of updates immediately and so is Q Enterprise. The main target for Q Enterprise is on new integrations that may assist companies deliver in additional information from third-party instruments, the flexibility for third-party platforms to combine Q into their very own companies, and new actions that may permit Q to carry out duties on behalf of its customers throughout third-party functions like Google Workspace, Microsoft 365, and Smartsheet, amongst others.
Extra Q in QuickSight
Beforehand, Q was already in a position to pull in information from about 40 enterprise instruments starting from information shops like Amazon’s personal S3 to companies like Google Drive, SharePoint, Zendesk, Field, and Jira. Q then creates a canonical index of all of this information (retaining entry permissions and different settings intact). The thought now could be to broaden the forms of information the service can index after which use that to supply ever extra customized outcomes. This index, in spite of everything, is on the core of Q’s capabilities.
Now companies will have the ability to take the info they’ve saved in databases, information warehouses, and information lakes and mix it with the remainder of their enterprise information, be that paperwork, wikis, or emails — they usually can now achieve this in QuickSight, AWS’ enterprise intelligence service. Amazon Q in QuickSight, the corporate says, will permit staff to question this information and rapidly generate charts and graphs with the assistance of Q (or increase current charts with content material from a greater diversity of sources).
These new options at the moment are in preview.
Extra Q on third-party platforms
The characteristic that’s perhaps essentially the most fascinating from a enterprise perspective is that third-party companies like Zoom, Asana, Miro, PagerDuty, Smartsheet, and others will now have the ability to combine Amazon Q Enterprise into their very own companies. These companies will get entry to an API that may permit their generative AI-powered experiences to entry the identical index that can be utilized by Q.
Asana, for instance, is integrating Q Enterprise and Asana AI to assist its prospects discover info from different third-party functions (which might be listed by Q) with out having to depart Asana. And from there, they’ll kick off Q workflows and take actions in these third-party instruments.
Similary, Zoom will use the Q index to boost its personal AI assistant in order that, for instance, the Zoom AI Companion can transcribe and summarize a gathering whereas Q seems to be for related paperwork, e mail, or wiki entries associated to the decision.
AWS stresses that every one of those options will solely floor info that the customers have permission to entry.
On this context, it’s value noting that others, together with Atlassian’s Rovo, additionally closely give attention to third-party information integrations (Rovo affords about 80 or so connectors at this level). For a lot of of them, together with Atlassian, the concept is to maintain customers on their very own platforms, although, to not have third-party companies combine their assistants and indexes. That’s an fascinating play on AWS’ half.
Extra Q for extra workflows
The dream of productiveness nerds has lengthy been to automate extra of the repetitive however hard-to-automate processes which might be half and parcel of working a enterprise. With this replace, Q Enterprise will now characteristic a library of greater than 50 actions that Q can carry out for them, however extra importantly, AWS goes past the workflow-automation instruments it already supplied with Q. The service now makes use of generative AI in order that customers can merely describe a workflow utilizing pure language or add a doc that describes a given course of. They will additionally use a browser plugin to let Q seize how they carry out an motion step-by-step. Q Enterprise then creates the brokers that may carry out and keep this workflow.
These workflows can run at particular intervals or be triggered by particular actions.
The marketplace for workflow automation is getting crowded with startups and incumbents like UiPath and Microsoft’s Energy Automate. But it surely looks as if the appearance of generative AI might lastly permit a few of these merchandise to dwell as much as the guarantees of what was as soon as referred to as “robotic process automation.” These methods have been typically too brittle in real-world utilization, however generative AI now permits for a bit extra flexibility in how these instruments work together with third-party platforms.
The brand new automation characteristic will launch in 2025.
