Saturday, August 17, 2024
Studying Time: 2 minutes
The Macao Authorities Tourism Workplace (MGTO) hosted the Mid-Section Assessment Briefing Seminar for its “Quality Tourism Services Accreditation Scheme” (QTSAS) right this moment, August 16. The seminar targeted on the Meals and Beverage and Journey Company sectors, offering an outline of the inspections accomplished through the first stage. The purpose was to assist collaborating companies improve their companies, contributing to the creation of a premier vacation spot famend for distinctive hospitality and supporting sustainable tourism growth.
The seminar noticed the participation of over 100 attendees, together with Cheng Wai Tong, Performing Director of MGTO, members of the QTSAS Evaluation Committee, and representatives from the catering and journey company sectors.
Lively Participation from the Business
Through the seminar, MGTO Performing Director Cheng Wai Tong famous that with tourism actions returning to regular, QTSAS has resumed full-scale assessments for each the catering and journey company sectors this yr. He highlighted the enthusiastic participation from companies and urged all sector members to work collectively to boost tourism service high quality and strengthen Macao’s repute as a welcoming vacation spot.
Thorough Evaluation Ensures Service Excellence
Since mid-June, the Workplace has been assessing eligible catering companies and journey businesses, whether or not they’re newcomers or searching for to reclaim their awards, primarily based on QTSAS’s established mechanisms, codecs, and standards. The evaluation course of contains 4 Thriller Buyer Evaluations and one Service Administration System Audit. For companies accredited in 2023, there shall be two Thriller Buyer Evaluations below the supervisory framework. This yr, 372 companies met the standards to enter the evaluation section.
Over 500 First-Section Inspections Accomplished for Thriller Buyer Evaluation
Mid-Section Assessment Briefing Promotes High quality Enchancment
The primary section of Thriller Buyer Assessments for collaborating catering companies and journey businesses has been accomplished. The Mid-Section Assessment Briefing Seminar organized by MGTO offered an in-depth evaluation of the general efficiency of retailers throughout this preliminary stage. This allowed retailers to promptly refine and improve their companies primarily based on the suggestions obtained.
In complete, 366 retailers underwent the required Thriller Buyer Assessments through the first section, which included 536 inspections. Following this, a technical assist unit assigned by MGTO will perform inspections for the second stage of the Thriller Buyer Evaluation.
MGTO launched the High quality Tourism Companies Accreditation Scheme (QTSAS) in 2014 to repeatedly assist and encourage enhancements in service high quality inside the tourism trade, thereby fostering the event of remarkable tourism companies. The Workplace collaborates intently with companies and coaching establishments to supply packages tailor-made to the wants of the tourism sector. In 2023, the Macao Courtesy Marketing campaign was launched to advertise heat hospitality amongst residents and guests alike.
By way of the Scheme and related seminars, MGTO is dedicated to advancing tourism service high quality. The Workplace leverages the Central Authorities’s favorable insurance policies for Macao to boost integration throughout numerous tourism sectors. It additionally implements a spread of promotional initiatives to broaden customer markets, in alignment with the SAR Authorities’s “1 + 4” growth technique for financial diversification. These efforts are aimed toward propelling the built-in tourism and leisure trade ahead and reinforcing Macao’s standing as a worldwide hub for tourism and leisure.
